Please read these terms carefully before making a booking. By booking with Park 24/7 you agree to the following terms and conditions.
1.1 Bookings may be made online, by telephone, or via email. Online bookings should be made no less than 24 hours prior to the scheduled departure time. Bookings within 24 hours are subject to availability and must be confirmed by telephone.
1.2 While Park 24/7 will use all reasonable endeavours to meet agreed collection and delivery times, all times are estimates only. We shall not be liable for any delay arising from circumstances beyond our reasonable control, including but not limited to traffic congestion, road incidents, adverse weather conditions, airport restrictions, flight delays, or security alerts. During peak periods, return times may extend up to two (2) hours.
1.3 Park 24/7 reserves the right, at its sole discretion, to refuse or decline any booking where:
1.4 We reserve the right to cancel any booking at any time where performance becomes impracticable due to circumstances beyond our reasonable control. In such cases, a full refund will be issued where applicable.
1.5 Where government regulations, public health measures, or other legal restrictions apply, services may be modified, relocated, or suspended. Customers may be required to deliver and/or collect their vehicle from a designated facility.
2.1 Full payment must be received and cleared prior to the commencement of services.
2.2 Any extension beyond the agreed booking period shall be charged at £25 per day (or part thereof). All outstanding balances must be settled prior to vehicle release. Park 24/7 reserves the right to retain possession of the vehicle until full payment is received.
2.3 Vehicles left uncollected and unpaid for a continuous period exceeding six (6) months may, after reasonable notice, be disposed of or sold in accordance with applicable law to recover outstanding charges and associated costs.
2.4 A surcharge of £50 shall apply for vehicle returns requested between 00:00 and 05:00 hours.
2.5 Stansted Airport drop-off charges, parking charges, and any applicable access fees are the sole responsibility of the customer. Park 24/7 accepts no liability for penalties arising from non-payment.
2.6 Delays exceeding four (4) hours in collection or return attributable to the customer may incur an additional charge of £25.
3.1 Cancellations made more than seventy-two (72) hours prior to the scheduled booking will be eligible for a refund less a £50 administration fee.
3.2 No refunds shall be issued for:
3.3 Early returns shall not entitle the customer to any refund. A handling fee of £50 may apply.
3.4 Amendments requested within seventy-two (72) hours of the booking, or during the booking period, will incur a fee of £25 per amendment. Amendments must be confirmed via telephone or authorised messaging channels and shall only be valid upon confirmation and payment.
4.1 Park 24/7 maintains motor trade insurance covering its legal liability arising from proven negligence.
4.2 Vehicles and their contents are parked at the owner's risk. Insurance cover applies only while the vehicle is in the care, custody, and control of Park 24/7 staff during active movement.
4.3 Customers are strongly advised to:
4.4 Any alleged damage must be reported immediately upon vehicle return and before leaving the handover location. Failure to do so may invalidate any subsequent claim.
4.5 Park 24/7 shall not be liable for:
4.6 Liability shall only arise where it is established, on the balance of probabilities, that damage was caused by negligence of Park 24/7 or its employees.
4.7 Vehicles must be roadworthy, taxed, insured, and compliant with the Road Traffic Act 1988. Any penalties, fines, or liabilities arising from non-compliance remain the responsibility of the customer.
4.8 Only the main ignition key should be provided. Park 24/7 accepts no responsibility for additional keys, keychains, or attached valuables.
4.9 Additional charges may apply where:
4.10 Vehicles may be stored at secure locations, including off-site compounds within a reasonable distance (up to approximately 15 miles). CCTV coverage may vary by location.
4.11 Vehicles may be driven and relocated between facilities for operational purposes.
4.12 A claims excess of up to £750 shall apply to all accepted claims.
4.13 Optional vehicle condition inspections are available upon request and subject to a £20 fee.
4.14 Return Slip / Proof of Collection (Strict Requirement): The return slip/receipt issued at the time of vehicle handover constitutes the sole and mandatory proof of entitlement to reclaim the vehicle. Park 24/7 shall be under no obligation to release any vehicle without presentation of the original return slip.
Park 24/7 accepts no liability whatsoever for any delay, refusal of release, loss, or inconvenience arising from the customer's failure to retain and present the return slip. Any alternative verification of ownership or booking shall be entirely at our sole discretion and may be refused without explanation.
4.15 Incorrect Handover to Third Parties: Where a customer, whether by error, negligence, or otherwise, hands over their vehicle to any third-party company, driver, or service provider other than Park 24/7, we shall bear no responsibility or liability under any circumstances. This includes situations where:
The customer acknowledges that it is their sole responsibility to ensure that the vehicle is handed over exclusively to an authorised representative of Park 24/7.
5.1 All claims must be submitted in writing and supported by:
5.2 Park 24/7 shall not be liable for:
5.3 Subject to clause 5.5, Park 24/7's total liability in respect of any single claim shall not exceed £15,000.
5.4 Claims below £750 shall not be considered.
5.5 Nothing in these Terms shall limit or exclude liability for:
5.6 Park 24/7 shall not be liable for any indirect or consequential losses, including but not limited to loss of earnings, missed flights, or business interruption.
6.1 We aim to return vehicles within thirty (30) minutes of customer request; however, this is not guaranteed and may extend up to two (2) hours during peak periods.
6.2 Park 24/7 may subcontract or utilise partner companies to fulfil services where necessary. In such cases, Park 24/7 remains responsible for service delivery.
7.1 All complaints must be submitted in writing via email within a reasonable time, or by calling 02071640039.
7.2 We aim to respond within fourteen (14) working days.
7.3 No liability shall be admitted until a full investigation has been completed.
8.1 Park 24/7 reserves the right to amend these Terms & Conditions at any time. The version in force at the time of booking shall apply.
9.1 Park 24/7 provides a Meet & Greet parking service at Stansted Airport. While reasonable care and skill will be exercised, customers acknowledge that operational delays and risks inherent to vehicle movement and storage may arise.
Questions? Call us on 02071640039 or visit our Contact page.