Privacy Policy

Last updated: June 2025  |  Park 24/7 – Stansted Airport Meet & Greet

Overview

Park 24/7 ("we", "us", "our") is committed to protecting your personal data and your privacy. This Privacy Policy explains what information we collect when you use our services, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We act as a booking agent for Meet & Greet parking services at Stansted Airport. All operational matters relating to the parking service are provided by the Service Provider.

By making a booking or enquiry with us, you acknowledge that you have read and understood this Privacy Policy.

Data We Collect

When you make a booking or get in touch with us, we may collect the following personal information:

• Full name and contact details (phone number, email address)
• Vehicle registration number, make, model, and colour
• Flight details (departure/arrival date, flight number, terminal)
• Booking dates and duration of stay
• Payment information (processed securely; we do not store card details)
• Any special requirements (mobility needs, adapted vehicles)
• Communications records (calls, emails, or messages relating to your booking)

How We Use Your Data

We use your personal data for the following purposes:

• To process and confirm your parking booking
• To communicate with you about your booking, including confirmation and reminders
• To pass necessary details to the Service Provider for operational fulfilment of your booking
• To respond to enquiries, complaints, or requests
• To comply with legal and regulatory obligations
• To improve our services and customer experience

We will only use your personal data where we have a lawful basis to do so, such as the performance of a contract (your booking), compliance with a legal obligation, or our legitimate business interests.

Data Sharing

Your personal data may be shared with:

• The Service Provider at Stansted Airport — necessary to fulfil your booking.
• Payment processors — for secure handling of your payment only.
• Legal authorities — where required by law or court order.

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not transfer your personal data outside the United Kingdom without appropriate safeguards.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by law. Booking records are typically retained for a period of up to 6 years for accounting and legal compliance purposes.

Once your data is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right of Access — You can request a copy of the personal data we hold about you (Subject Access Request).
• Right to Rectification — You can ask us to correct inaccurate or incomplete data.
• Right to Erasure — You can request deletion of your data where there is no compelling reason for its continued processing.
• Right to Restrict Processing — You can ask us to limit how we use your data in certain circumstances.
• Right to Object — You can object to the processing of your personal data in certain circumstances.
• Right to Data Portability — You can request a transfer of your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us by calling 02071640039. We will respond within 30 days of receiving your request.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device by the website.

• Essential cookies — necessary for the website to function properly.
• Analytics cookies — help us understand how visitors use our site (anonymised).

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the website.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Payment information is processed through secure, encrypted channels and is not stored on our systems.

While we take every reasonable precaution, no data transmission over the internet can be guaranteed as completely secure. You share information at your own risk.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your data, please contact us:

• Phone: 02071640039
• Complaints: Call 02071640039 or visit our Contact page.

If you remain unhappy with how we have handled your data after contacting us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

This Privacy Policy was last updated June 2025. Park 24/7 reserves the right to update this policy at any time. Any significant changes will be communicated clearly.