Frequently Asked Questions

Meet and Greet parking means a professional driver meets you at Stansted Airport's Short Stay Orange Car Park. You hand over your car keys and the driver parks your vehicle in a secure, gated compound. On your return, your car is brought back to the same meeting point — no transfer buses, no long walks, no stress.

Call us on 02071640039 to speak with our team and confirm your booking. We're open 24 hours a day, 7 days a week. Have your flight details, travel dates, and vehicle information ready. Online bookings should be made at least 24 hours before departure — bookings within 24 hours must be confirmed by phone.

We recommend booking as early as possible, especially during peak travel periods (school holidays, bank holidays, summer). Online bookings must be made at least 24 hours before departure. Last-minute bookings within 24 hours are subject to availability and must be confirmed directly by phone.

You meet your driver at the Short Stay Orange Car Park, Terminal Rd N, Stansted, CM24 1QW. This is conveniently close to the terminal entrance. View on Google Maps →

Call our car park mobile number when you are approximately 30 minutes away from the airport. This ensures your driver is ready and waiting. If you arrive without calling ahead, you may have to wait up to 30 minutes and could be charged additional car park fees.

You only need to hand over your vehicle ignition key and any relevant security fobs. Please keep all other keys — including house keys, office keys, and any other keys on your keyring — with you at all times. Never leave any personal information about your home address in the vehicle.

The airport levy charge is £13.00 each way (£26 total). This is not included in your parking price and must be paid separately at the payment machine in the car park before handing your keys to the driver. Please budget for this when planning your trip.

Yes. A surcharge of £50 applies for vehicle returns requested between 00:00 and 05:00 hours. Please factor this into your planning if you expect to land late at night or very early in the morning.

If your stay extends beyond the agreed booking period, additional charges of £25 per day (or part thereof) will apply. Delays exceeding 4 hours that are attributable to you may also incur an additional charge of £25. All outstanding balances must be settled before your vehicle is released.

Yes. Cancellations made more than 72 hours before your scheduled drop-off are eligible for a refund minus a £50 administration fee. Cancellations within 72 hours are non-refundable. Amendments within 72 hours incur a fee of £25 per change. Call 02071640039 to make any changes.

If your return is delayed beyond your originally booked dates, extra days will be charged at the Service Provider's daily rate. Please call us as soon as you know about any delays so we can update your booking and ensure your vehicle is held securely.

Absolutely. Meet & Greet is ideal for disabled passengers as there is no transfer bus required. If you need assistance or have a specially adapted vehicle, please let us know when booking so we can make appropriate arrangements with the Service Provider.

Commercial vans are not permitted. Oversized vehicles may be accepted but could incur additional charges. Please confirm with us before booking if you have a large or non-standard vehicle.

Please inspect your vehicle thoroughly at the point of collection and report any damage to the driver immediately before you leave. Claims cannot be accepted after you have left the handover location. We strongly recommend taking at least 20 photographs of your vehicle before drop-off as evidence. A claims excess of up to £750 applies to all accepted claims.

No. Please do not leave any valuables in your vehicle. All parking is at your own risk. Park 24/7 acts as a booking agent and is not liable for loss or damage to personal items left inside the vehicle.

Yes. The return slip issued at the time of vehicle handover is the mandatory proof you need to reclaim your vehicle. Please keep it safe throughout your trip. We are not obligated to release any vehicle without presentation of the original return slip.